Computer and Software Retailing in Australia - Market Research Report (2014-2029)
Melbourne, Australia
Last Updated: May 2024
ANZSIC G4222Revenue
$7.6bn
Past 5-Year Growth
Profit
$XXX.Xm
Employees
13,480
Businesses
2,852
Wages
$X.Xbn
Computer and Software Retailing in Australia industry analysis
Computers have become part of everyday life. With internet subscriber numbers continuing to trek up and IT adoption rates still expanding, retailers have had a steady stream of customers in the market for new computer equipment. No longer bound to a desk, greater mobility and portability have driven demand for smaller, lightweight devices, with laptops and tablets answering the call. Changes in the way consumers work have also altered how consumers store, share and access data, with online connectivity and the use of digital documents growing in leaps and bounds thanks to cloud computing. Yet all of this has hampered computing hardware sales, particularly for printers and storage devices.
Trends and Insights
- Computer sales soared in the wake of the COVID-19 outbreak. Shifts to working and studying from home led to a flurry of new sales as consumers made the workplace transition.
- Computer and software retailers largely sell hardware, peripherals, game consoles and software. Technological advances, new product releases and changes in how consumers use and access computers and data have altered product demand.
- Computer and software retailers tend to choose store locations based on population trends and consumer demand. That’s why New Soth Wales, Victoria and Queensland account for the majority of locations.
- Price and product range are the main competitive drivers. Consumers are price conscious and will compare retailers to get the best price.
Industry Overview
Market size and recent performance (2014-2029)
Industry revenue has grown at a CAGR of 1.8 % over the past five years, to reach an estimated $7.6bn in 2024.
Trends and Insights
COVID-19 restrictions have spurred computer sales
- Consumers went running instore and online in search of computer products in the wake of the COVID-19 outbreak. Work-from-home directives and temporary school closures put in place to stop the virus from spreading left consumers with little option but to set up makeshift work and study areas at home.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
Consumer spending will benefit from an upswing in income and sentiment
- Improving economic conditions, an increase in population numbers - thanks to higher net migration and an upswing in average weekly earnings, will give more consumers more money to spend on discretionary goods like computers and software.
Biggest companies in the Computer and Software Retailing in Australia
| Company | Market Share (%)
2024 | Revenue ($m)
2024 |
|---|---|---|
JB Hi-Fi | 1,850.0 | |
Harvey Norman | 1,095.5 | |
Wesfarmers | 985.1 |
To view the market share and analysis for all 6 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Computer hardware, Computer peripherals, parts and accessories and Games consoles. Computer hardware is the largest segment of the Computer and Software Retailing in Australia.
Trends and Insights
Demand for greater mobility has driven computer hardware sales
- Computer hardware includes tablet, laptop, notebook and desktop computers.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- Domestic Appliance Retailing in Australia
Complementors
- Computer and Computer Peripheral Wholesaling in Australia
- Telecommunications and Other Electrical Goods Wholesaling in Australia
- Video Game, DVD and Recorded Music Retailing in Australia
International industries
- Computer Stores in the US
- Online Computer & Tablet Sales in the US
- Consumer Electronics Stores in Canada
- Computer and Computer Peripheral Retailing in New Zealand
- Computer & Gaming Product Retailers in the UK
Table of Contents
About this industry
Industry definition
Industry retailers sell computer and software products including desktop computers, laptops, tablets, printers, keyboards, computer game consoles and packaged software. Retailers purchase products from upstream manufacturers and wholesalers before selling these goods to downstream business and consumer markets.
What's included in this industry?
Computer hardwareComputer peripherals, parts and accessoriesGame consolesComputer softwareCompanies
JB Hi-FiHarvey NormanWesfarmersPurchase this report to view all 6 major companies in this industry.
Related Terms
IT LITERACYTABLETCONSOLEIndustry Code
ANZSIC 4222 - Computer and Software Retailing in Australia
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
Computer sales soared in the wake of the COVID-19 outbreak. Shifts to working and studying from home led to a flurry of new sales as consumers made the workplace transition.
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Computer and software retailers largely sell hardware, peripherals, game consoles and software. Technological advances, new product releases and changes in how consumers use ...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
Computer and software retailers tend to choose store locations based on population trends and consumer demand. That’s why New Soth Wales, Victoria and Queensland account for ...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each region in 2024
- Number and share of revenue each region accounts for in 2024
- Number and share of wages each region accounts for in 2024
- Number and share of employees in each region in 2024
Detailed analysis
- Geographic spread of the industry across Asia Pacific, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Price and product range are the main competitive drivers. Consumers are price conscious and will compare retailers to get the best price.
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
JB Hi-Fi, Harvey Norman and Officeworks dominate the computer and software market. Outside of these retailers, the market is home to many single-shopfront retailers that meet...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2020 through 2024
- Major companies in the industry, including market share, revenue, profit and profit margin in 2024
- Overview of JB Hi-Fi's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Harvey Norman's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Wesfarmers's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of revenue, market share and profit margin trend for 3 additional companies
Detailed analysis
- Description and key data for JB Hi-Fi, and factors influencing its performance in the industry
- Description and key data for Harvey Norman, and factors influencing its performance in the industry
- Description and key data for Wesfarmers, and factors influencing its performance in the industry
- Description, key data and performance trends for 3 additional companies
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Retailers must stay up to date with changes in the General Retail industry Award to ensure compliance with current regulations. The award outlines minimum conditions for staf...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2014-2029)
- Assistance historical data and forecast (2014-2029)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Cost structures can vary between computer and software retailers. Factors like product range, store count, access to suppliers and the number of staff employed can influence ...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in Australia include:
- Australian Bureau of Statistics
- Australian Taxation Office
- Australian Securities & Investments Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Computer and Software Retailing industry in Australia in 2024?
The market size of the Computer and Software Retailing industry in Australia is $7.6bn in 2024.
How many businesses are there in the Computer and Software Retailing in Australia industry in 2024?
There are 2,852 businesses in the Computer and Software Retailing industry in Australia, which has grown at a CAGR of 0.2 % between 2019 and 2024.
Has the Computer and Software Retailing industry in Australia grown or declined over the past 5 years?
The market size of the Computer and Software Retailing industry in Australia has been growing at a CAGR of 1.8 % between 2019 and 2024.
What is the forecast growth of the Computer and Software Retailing industry in Australia over the next 5 years?
Over the next five years, the Computer and Software Retailing industry in Australia is expected to grow.
What are the biggest companies in the Computer and Software Retailing market in Australia?
The biggest companies operating in the Computer and Software Retailing market in Australia are JB Hi-Fi, Harvey Norman and Wesfarmers
What does the Computer and Software Retailing in Australia include?
Computer hardware and Computer peripherals, parts and accessories are part of the Computer and Software Retailing industry.
Which companies have the highest market share in the Computer and Software Retailing in Australia?
The company holding the most market share in Australia is JB Hi-Fi.
How competitive is the Computer and Software Retailing industry in Australia?
The level of competition is high and increasing in the Computer and Software Retailing industry in Australia.
