Facilities Management and Other Office Administrative Services in Australia - Market Research Report (2013-2028)
Melbourne, Australia
Last Updated: October 2023
ANZSIC N7291Revenue
$17.4bn
Past 5-Year Growth
Profit
$X.Xbn
Employees
110k
Businesses
13,611
Wages
$X.Xbn
Facilities Management and Other Office Administrative Services in Australia industry analysis
The Facilities Management and Other Office Administrative Services industry has endured challenging conditions recently. Downstream markets have increasingly accepted the cost-reduction benefits of outsourcing non-core functions, buoying demand for industry services in recent years. Nonetheless, the pandemic stifled demand for industry services over the two years through 2020-21. Overall, industry revenue is anticipated to inch upward at an annualised 0.2% over the five years through 2023-24. Revenue is expected to jump by 1.8% in 2023-24 when revenue will total $17.4 billion as business confidence returns to positive. Government lockdown restrictions shifted many businesses and educational institutes to remote working and learning arrangements. These restrictions dampened demand for facilities management and other administrative services, as most facilities were not fully utilised. Clients in long-term contracts tried to negotiate reduced rates while government restrictions limited business operations. During the pandemic, negative business confidence and a deteriorating number of businesses placed significant downward pressure on industry revenue and profit margins. Nonetheless, all states and territories have since eased restrictions on downstream markets, supporting a gradual rebound in industry demand over the past few years. Swelling demand from business process outsourcing and improved business confidence will likely drive revenue growth over the coming years. The total number of businesses in Australia is projected to expand, further deepening the pool of potential clients for industry firms. That's why industry revenue is forecast to climb at an annualised 2.0% over the five years through 2028-29, to total $19.2 billion.
Trends and Insights
- Industry revenue slumped when restrictions were strict during the pandemic. Facilities management and other administrative services have been back on track in recent years, as restrictions have lifted.
- The industry offers a range of services, many of which fall under facilities and building management functions. Other activities range from payroll and billing services to data entry and business administrative services.
- There are a high number of government and defence firms headquartered in the Australian Capital Territory. These agencies support the need for facilities management and office administration services in the state.
- A moderately competitive backdrop defines the Facilities Management and Other Office Administration Services industry. Industry firms compete primarily on services quality and range, price and proximity to market.
Industry Overview
Market size and recent performance (2013-2028)
Industry revenue has grown at a CAGR of 0.2 % over the past five years, to reach an estimated $17.4bn in 2023.
Trends and Insights
The COVID-19 pandemic hampered facilities management and administration service firms' incomes
- The economic headwinds spurred by the pandemic stifled demand for industry services over the two years through 2020-21.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
Climbing business numbers and positive business confidence will lift demand for the industry
- The number of companies outsourcing business processes is on track to expand over the coming years as firms focus on streamlining operations.
Biggest companies in the Facilities Management and Other Office Administrative Services in Australia
| Company | Market Share (%)
2024 | Revenue ($m)
2024 |
|---|---|---|
Downer | 1,403.2 | |
Programmed | 1,021.8 | |
Ventia | 1,001.7 |
To view the market share and analysis for all 6 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Billing and record keeping, Facilities management and Payroll processing. Billing and record keeping is the largest segment of the Facilities Management and Other Office Administrative Services in Australia.
Trends and Insights
Businesses have increasingly outsourced non-core business operations, fuelling demand for facilities management services
- Facilities management firms provide services including arranging maintenance, cleaning, gardening and training, like safety and first aid courses.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- There are no industries to display.
Complementors
- Accounting Services in Australia
- Employment Placement and Recruitment Services in Australia
- Professional Services in Australia
- Management Consulting in Australia
International industries
- Payroll & Bookkeeping Services in the US
- Payroll & Bookkeeping Services in Canada
- Office Administration and Document Preparation Services in New Zealand
- Bookkeeping in the UK
- Combined Facilities Support Activities in the UK
Table of Contents
About this industry
Industry definition
Companies in the industry arrange a variety of upkeep services relating to a defined building, structure or space, typically over a fixed term and including more than one upkeep function. Activities include maintenance, cleaning, catering and waste management services. The industry also includes outsourced payroll services and business administrative functions.
What's included in this industry?
Facilities management Administrative servicesPayroll processing Billing and record keepingCompanies
DownerProgrammedVentiaPurchase this report to view all 6 major companies in this industry.
Related Terms
COMPUTERISED MAINTENANCE MANAGEMENT SYSTEM (CMMS)BESPOKE SOFTWAREMYOBIndustry Code
ANZSIC 7291 - Facilities Management and Other Office Administrative Services in Australia
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
Industry revenue slumped when restrictions were strict during the pandemic. Facilities management and other administrative services have been back on track in recent years, a...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2013-2022) and forecast (2023-2028)
- Employees, including historical (2013-2022) and forecast (2023-2028)
- Businesses, including historical (2013-2022) and forecast (2023-2028)
- Profit, including historical (2013-2023)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
The industry offers a range of services, many of which fall under facilities and building management functions. Other activities range from payroll and billing services to da...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2023
- Product innovation level
Charts
- Products & services segmentation in 2023
- Major market segmentation in 2023
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
There are a high number of government and defence firms headquartered in the Australian Capital Territory. These agencies support the need for facilities management and offic...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2023
Tables
- Number and share of establishments in each region in 2023
- Number and share of revenue each region accounts for in 2023
- Number and share of wages each region accounts for in 2023
- Number and share of employees in each region in 2023
Detailed analysis
- Geographic spread of the industry across Asia Pacific, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
A moderately competitive backdrop defines the Facilities Management and Other Office Administration Services industry. Industry firms compete primarily on services quality an...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2018-2023
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
The industry’s largest facilities management firms began through acquiring an already established businesses. These companies leveraged their access to capital to enter the i...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2019 through 2023
- Major companies in the industry, including market share, revenue, profit and profit margin in 2023
- Overview of Downer's performance by revenue, market share and profit margin from 2017 through 2023
- Overview of Programmed's performance by revenue, market share and profit margin from 2017 through 2023
- Overview of Ventia's performance by revenue, market share and profit margin from 2017 through 2023
- Overview of revenue, market share and profit margin trend for 3 additional companies
Detailed analysis
- Description and key data for Downer, and factors influencing its performance in the industry
- Description and key data for Programmed, and factors influencing its performance in the industry
- Description and key data for Ventia, and factors influencing its performance in the industry
- Description, key data and performance trends for 3 additional companies
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
The Facilities Management and Other Office Administrative Services industry is moderately regulated. Nonetheless, some segments are subject to more stringent regulation than ...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2013-2028)
- Assistance historical data and forecast (2013-2028)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Cost structures in the industry vary widely among operators. Larger firms can capitalise on scale efficiencies and spread costs over a larger base. However, many operators ar...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2023
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2023
- Investment vs. share of economy
Data tables
- Cash Flow & Debt Service Ratios (2013-2028)
- Revenue per Employee (2013-2028)
- Revenue per Enterprise (2013-2028)
- Employees per Establishment (2013-2028)
- Employees per Enterprise (2013-2028)
- Average Wage (2013-2028)
- Wages/Revenue (2013-2028)
- Establishments per Enterprise (2013-2028)
- IVA/Revenue (2013-2028)
- Imports/Demand (2013-2028)
- Exports/Revenue (2013-2028)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2013-2028)
- IVA (2013-2028)
- Establishments (2013-2028)
- Enterprises (2013-2028)
- Employment (2013-2028)
- Exports (2013-2028)
- Imports (2013-2028)
- Wages (2013-2028)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in Australia include:
- Australian Bureau of Statistics
- Australian Taxation Office
- Australian Securities & Investments Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Facilities Management and Other Office Administrative Services industry in Australia in 2024?
The market size of the Facilities Management and Other Office Administrative Services industry in Australia is $17.4bn in 2024.
How many businesses are there in the Facilities Management and Other Office Administrative Services in Australia industry in 2023?
There are 13,611 businesses in the Facilities Management and Other Office Administrative Services industry in Australia, which has grown at a CAGR of 3.4 % between 2018 and 2023.
Has the Facilities Management and Other Office Administrative Services industry in Australia grown or declined over the past 5 years?
The market size of the Facilities Management and Other Office Administrative Services industry in Australia has been growing at a CAGR of 0.2 % between 2018 and 2023.
What is the forecast growth of the Facilities Management and Other Office Administrative Services industry in Australia over the next 5 years?
Over the next five years, the Facilities Management and Other Office Administrative Services industry in Australia is expected to grow.
What are the biggest companies in the Facilities Management and Other Office Administrative Services market in Australia?
The biggest companies operating in the Facilities Management and Other Office Administrative Services market in Australia are Downer, Programmed and Ventia
What does the Facilities Management and Other Office Administrative Services in Australia include?
Facilities management and Administrative services are part of the Facilities Management and Other Office Administrative Services industry.
Which companies have the highest market share in the Facilities Management and Other Office Administrative Services in Australia?
The company holding the most market share in Australia is Downer.
How competitive is the Facilities Management and Other Office Administrative Services industry in Australia?
The level of competition is moderate and increasing in the Facilities Management and Other Office Administrative Services industry in Australia.
