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Telehealth Services in the US Industry Data and Analysis
The COVID-19 pandemic marked a turning point for telehealth, propelling its adoption far beyond the gradual gains seen before 2020. During the crisis, telehealth visits surged by 154.0%, enabled by regulatory flexibilities and expanded reimbursement that removed barriers for both patients and providers. However, as in-person care rebounded and the public health emergency subsided, telehealth utilization declined and has since leveled off—even as many policy flexibilities remain in effect. Telehealth providers are navigating rising customer acquisition and operating costs. At the same time, user growth has plateaued as more consumers return to in-person care or access virtual visits through integrated, hybrid offerings from traditional healthcare systems. In all, revenue has been rising at a CAGR of 4.7% to $36.1 billion over the past five years, including expected growth of 3.5% in 2025.
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What's included in this industry analysis
IBISWorld's research coverage on the Telehealth Services industry in the United States includes market sizing, forecasting, data and analysis from 2016-2031. The most recent publication was released January 2026.
About this industry
What's this industry report about?
The Telehealth Services industry in the United States operates under the NAICS industry code OD5775. Telehealth uses digital information and communication technologies, including computers, smartphones and other devices, to provide healthcare services remotely. It allows patients to connect with healthcare providers via video, phone, messaging or online platforms. This industry refers to companies that exclusively deliver health services online, without physical clinics or traditional in-person services. Related terms covered in the Telehealth Services industry in the United States include medical body area network (mban) , diagnostic equipment and remote monitoring.
What's included in this industry?
Products and services covered in Telehealth Services industry in the United States include Mental health conditions, Respiratory conditions and Other conditions.
What companies are included in this industry?
Companies covered in the Telehealth Services industry in the United States include Teladoc Health, inc.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Telehealth Services industry in the United States.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Telehealth Services industry in the United States.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Telehealth Services industry in the United States.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Telehealth Services industry in the United States. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Telehealth Services industry in the United States. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Telehealth Services industry in the United States. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Telehealth Services industry in the United States. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Telehealth Services industry in the United States.
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Frequently Asked Questions
What is the market size of the Telehealth Services industry in the United States in 2026?
The market size of the Telehealth Services industry in the United States is $36.1bn in 2026.
How many businesses are there in the Telehealth Services industry in the United States in 2026?
There are 15,504 businesses in the Telehealth Services industry in the United States, which has grown at a CAGR of 42.2 % between 2021 and 2026.
How may import tariffs affect the Telehealth Services industry in the United States?
The Telehealth Services industry in the United States is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Telehealth Services industry in the United States?
The Telehealth Services industry in the United States is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Telehealth Services industry in the United States grown or declined over the past 5 years?
The market size of the Telehealth Services industry in the United States has been growing at a CAGR of 4.7 % between 2021 and 2026.
What is the forecast growth of the Telehealth Services industry in the United States over the next 5 years?
Over the next five years, the Telehealth Services industry in the United States is expected to grow.
What are the biggest companies in the Telehealth Services industry in the United States?
The biggest company operating in the Telehealth Services industry in the United States is Teladoc Health, inc.
What does the Telehealth Services industry in the United States include?
Virtual treatment of mental health conditions and Virtual treatment of viral conditions are part of the Telehealth Services industry in the United States.
Which companies have the highest market share in the Telehealth Services industry in the United States?
The company holding the most market share in the Telehealth Services industry in the United States is Teladoc Health, inc..
How competitive is the Telehealth Services industry in the United States?
The level of competition is moderate and increasing in the Telehealth Services industry in the United States.
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