$41.0bn
$X.Xbn
78,708
1,535
$XX.Xbn
The CRM System Providers industry in the United States has experienced a notable transformation, accelerated by the unforeseen global pandemic that compelled businesses across the spectrum to pivot towards digital and remote work models. This industry, foundational in managing customer relationships and optimizing business processes, saw an unprecedented alignment with cloud-based and Software as a Service (SaaS) models. Such adaptation not only democratized access to sophisticated CRM tools for businesses of all sizes but also entrenched these systems deeper into daily corporate operations, revolutionizing client and sales channel management.
Industry revenue has grown at a CAGR of 3.7 % over the past five years, to reach an estimated $41.0bn in 2024.
Market size is projected to grow over the next five years.
Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
---|---|---|---|---|
Salesforce.Com, Inc. | 16,092.8 | 342.4 | 2.1 | |
Sap Se | 5,627.9 | 1,312.1 | 23.3 | |
Microsoft Corporation | 2,057.9 | 522.0 | 25.4 |
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Industry revenue is measured across several distinct product and services lines, including Software as a product CRM , Software as a service CRM and Other services and fees. Software as a product CRM is the largest segment of the CRM System Providers in the US.
SaaS CRM enable companies to tap into smaller markets
This industry develops software or platforms for customer relationship management (CRM). CRM is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects.
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NAICS 51121 - CRM System Providers in the US
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Cloud-based and SaaS models propelled CRM software into a new era, making sophisticated tools accessible to businesses of all sizes - this democratization of technology revolu...
Learn about an industry's products and services, markets and trends in international trade.
CRM software is increasingly adopted across various sectors, including healthcare, where it meets urgent needs for better patient engagement and management amidst the pandemic...
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California has long been a home to software development, with Silicon Valley and San Francisco enduring as tech hubs. The state is home to two of the industries' most promine...
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
CRM companies endure intense competition based on usability, with products and services that are most accessible having an advantage over their more technical counterparts. A...
Learn about the performance of the top companies in the industry.
The CRM industry faces immense concentration, primarily due to Salesforce's dominant position, which underscores the competitive advantage of rapid technology adoption and mar...
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
The shift to remote work during the pandemic expedited a surge in online business, leading to increased demand for CRMs. An associated incline in private investment in comput...
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Wage costs are the single highest expense incurred by industry enterprises. Wage costs have risen dramatically as industry growth has necessitated a greater need for skilled ...
Including values and annual change:
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Key data sources in the US include:
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
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The market size of the CRM System Providers in the US industry in United States is $41.0bn in 2024.
There are 1,535 businesses in the CRM System Providers in the US industry in United States, which has grown at a CAGR of 9.1 % between 2019 and 2024.
The market size of the CRM System Providers in the US industry in United States has been growing at a CAGR of 3.7 % between 2019 and 2024.
Over the next five years, the CRM System Providers in the US industry in United States is expected to grow.
The biggest companies operating in the CRM System Providers market in United States are Salesforce.Com, Inc., Sap Se and Microsoft Corporation
CRM software as a product and CRM software as a service are part of the CRM System Providers in the US industry.
The company holding the most market share in United States is Salesforce.Com, Inc..
The level of competition is moderate and steady in the CRM System Providers in the US industry in United States.