Telehealth Services in the US - Market Research Report (2014-2029)
New York, United States
Last Updated: February 2024
NAICS OD5775Revenue
$26.3bn
Past 5-Year Growth
Profit
$XXX.Xm
Employees
90,691
Businesses
1,591
Wages
$XX.Xbn
Telehealth Services in the US industry analysis
Before the pandemic, telehealth adoption grew steadily and slowly. But as the pandemic shifted traditional healthcare delivery, telehealth visits skyrocketed in March 2020 in response to federal mandates and health concerns. Born out of necessity, widespread telehealth adoption in 2020 was crucial during the pandemic; at its peak, telehealth visits increased 154.0% compared with the previous year. Regulatory flexibilities facilitated this step-change, as expanded insurance coverage of telehealth and adjusted reimbursement rates enabled adoption by providers and patients. Since the uptick, telehealth utilization rates have stabilized at higher levels than pre-pandemic. Even as usage falls, telehealth's reshaped role in healthcare delivery remains, leading revenue to expand at a CAGR of 26.4% to an estimated $26.3 billion over the past five years. Expected rate cuts and growing telehealth adoption will translate to expected growth of 4.5% in 2023.
Trends and Insights
- Telehealth utilization has stabilized following the spike in its adoption during the pandemic. While the industry’s potential to transform healthcare has helped it navigate uncertainty, its future growth depends on how the regulatory environment unfolds.
- Telehealth services have been critical to address an unmet need for mental healthcare. The virtual nature of telehealth facilitates treatment for mental health conditions more readily than other specialties that require physical exams.
- California’s Silicon Valley attracts tech companies in a fast-growing digital health space. Telehealth companies benefit from the region’s proximity to leading tech universities, talented workforce and venture capitalists.
- A more crowded telehealth space has intensified competition. An influx of new startups and major retailers entering the market has made it challenging for companies to acquire and keep users.
Industry Overview
Market size and recent performance (2014-2029)
Industry revenue has grown at a CAGR of 26.4 % over the past five years, to reach an estimated $26.3bn in 2024.
Trends and Insights
Pandemic telehealth expansion accelerates industry growth
- The shift in healthcare delivery during the pandemic led to a rapid acceleration in telehealth adoption. Telehealth encounters expanded rapidly in 2020 as federal mandates and health concerns eliminated in-person care. McKinsey estimates the number of telehealth consumers jumped from 11.0% in 2019 to 46.0% in April 2020, leading revenue growth to exceed 100.0% in 2020.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
Telehealth will become a growing share of total healthcare expenditure
- Telehealth use has fallen since the pandemic's start but will be increasingly vital in how patients receive healthcare services moving forward.
Biggest companies in the Telehealth Services in the US
| Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
|---|---|---|---|---|
Teladoc Health, inc. | 2,496.3 | -150.8 | -6.0 |
To view the market share and analysis for all 1 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Mental health conditions, Respiratory conditions and COVID-19. Mental health conditions is the largest segment of the Telehealth Services in the US.
Trends and Insights
Unmet need for mental healthcare addressed with telehealth
- Telehealth services for mental health conditions includes virtual care for a variety of specialties, including psychotherapy, counseling and substance abuse support. Mental health conditions are the top telehealth diagnoses nationally.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- Primary Care Doctors in the US
- Specialist Doctors in the US
Complementors
- Medical Device Manufacturing in the US
- Medical Instrument & Supply Manufacturing in the US
International industries
- Specialist Medical Services in Australia
- Specialist Medical Services in New Zealand
- Specialist Medical Practices in the UK
- Health Clinics in China
Table of Contents
About this industry
Industry definition
Telehealth services includes companies providing healthcare services and solutions remotely through the use of telecommunications technology. These companies leverage digital platforms, communication tools and electronic information exchange to facilitate virtual interactions between healthcare professionals and patients.
What's included in this industry?
Virtual treatment of mental health conditionsVirtual treatment of COVID-19Virtual treatment of other medical conditionsVirtual treatment of respiratory conditionsCompanies
Teladoc Health, inc.Purchase this report to view all 1 major companies in this industry.
Related Terms
MEDICAL BODY AREA NETWORK (MBAN) DIAGNOSTIC EQUIPMENTREMOTE MONITORINGTELE-ICUIndustry Code
NAICS 62199 - Telehealth Services in the US
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
Telehealth utilization has stabilized following the spike in its adoption during the pandemic. While the industry’s potential to transform healthcare has helped it navigate u...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Telehealth services have been critical to address an unmet need for mental healthcare. The virtual nature of telehealth facilitates treatment for mental health conditions mor...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
California’s Silicon Valley attracts tech companies in a fast-growing digital health space. Telehealth companies benefit from the region’s proximity to leading tech universit...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each state
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each state in 2024
- Number and share of revenue each state accounts for in 2024
- Number and share of wages each state accounts for in 2024
- Number and share of employees in each state in 2024
Detailed analysis
- Geographic spread of the industry across North America, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
A more crowded telehealth space has intensified competition. An influx of new startups and major retailers entering the market has made it challenging for companies to acquir...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
A handful of telehealth companies lead the industry. Most recognizable is Teladoc, a comprehensive telehealth platform with over 90 million users.
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2020 through 2024
- Major companies in the industry, including market share, revenue, profit and profit margin in 2024
- Overview of Teladoc Health, inc.'s performance by revenue, market share and profit margin from 2018 through 2024
Detailed analysis
- Description and key data for Teladoc Health, inc., and factors influencing its performance in the industry
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Policies set by federal and state agencies dictate access to telehealth. How permissive or dismissive these policies are of telehealth coverage influences consumers’ ability ...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2014-2029)
- Assistance historical data and forecast (2014-2029)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Hiring and retaining top tech talent comes at a cost. Since a talented workforce is essential to developing new technology, wages are the single-largest expense for telehealt...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Industry Multiples (2017-2022)
- Industry Tax Structure (2017-2022)
- Income Statement (2017-2022)
- Balance Sheet (2017-2022)
- Liquidity Ratios (2017-2022)
- Coverage Ratios (2017-2022)
- Leverage Ratios (2017-2022)
- Operating Ratios (2017-2022)
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the US include:
- US Census Bureau
- US Bureau of Labor Statistics
- US International Trade Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Telehealth Services in the US industry in United States in 2024?
The market size of the Telehealth Services in the US industry in United States is $26.3bn in 2024.
How many businesses are there in the Telehealth Services in the US industry in 2024?
There are 1,591 businesses in the Telehealth Services in the US industry in United States, which has grown at a CAGR of 23.6 % between 2019 and 2024.
Has the Telehealth Services in the US industry in United States grown or declined over the past 5 years?
The market size of the Telehealth Services in the US industry in United States has been growing at a CAGR of 26.4 % between 2019 and 2024.
What is the forecast growth of the Telehealth Services in the US industry in United States over the next 5 years?
Over the next five years, the Telehealth Services in the US industry in United States is expected to grow.
What are the biggest companies in the Telehealth Services in the US market in United States?
The biggest company operating in the Telehealth Services market in United States is Teladoc Health, inc.
What does the Telehealth Services in the US in United States include?
Virtual treatment of mental health conditions and Virtual treatment of COVID-19 are part of the Telehealth Services in the US industry.
Which companies have the highest market share in the Telehealth Services in the US in United States?
The company holding the most market share in United States is Teladoc Health, inc..
How competitive is the Telehealth Services in the US industry in United States?
The level of competition is moderate and increasing in the Telehealth Services in the US industry in United States.
