$10.7bn
$X.Xbn
17,588
95
$X.Xbn
Voice over Internet Protocol, commonly known as VoIP, has historically offered individuals and businesses low-cost telephone service by leveraging existing internet connections; nonetheless, growing competition is drowning out VoIP's core benefits. Growth within the VoIP space has been limited, first as cell phone popularity exploded and then lockdowns encouraged transitions to video calling. While COVID pushed the adoption of VoIP services, the economic effects also devastated small businesses, a substantial customer base. Weakening reliance on all telephony services and inflationary concerns have more than halted growth. Industry revenue has been decreasing at a CAGR of 2.4% over the past five years and is expected to reach $10.7 billion in 2024 when profit is projected at 21.5% of revenue. As the lingering influence of the pandemic subsides, industry revenue has fared better in 2024, inclining 0.6%.
Industry revenue has declined at a CAGR of 2.3 % over the past five years, to reach an estimated $10.7bn in 2024.
Market size is projected to grow over the next five years.
Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
---|---|---|---|---|
Zoom Video Communications, Inc. | 3,136.0 | 916.7 | 29.2 | |
Microsoft Corporation | 2,458.6 | 1,118.0 | 45.5 | |
Vonage Holdings Corp | 1,063.8 | -17.4 | -1.6 |
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Industry revenue is measured across several distinct product and services lines, including Business over fixed connection, Residential over fixed connection and VoIP via other infrastructure. Business over fixed connection is the largest segment of the VoIP in the US.
Fixed-connection VoIP replaces home and business phone systems
Industry participants provide Voice over Internet Protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry also includes VoIP providers that bundle their services with internet, cable-operated VoIP and operators that resell VoIP services.
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NAICS 517311 - VoIP in the US
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
VoIP (Voice over Internet Protocol) technology provides lower-cost phone service than traditional telephone systems by using existing internet infrastructure. Still, even ult...
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VoIP product segments target both mobile and fixed-location clients. Fixed-infrastructure VoIP is designed to act like a traditional landline telephone, while software VoIP i...
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VoIP (Voice over Internet Protocol) services are relatively location-independent from their customers. While having a telephone exchange local to the client might boost call ...
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Competitors entering the VoIP (Voice over Internet Protocol) space from outside businesses typically perform better than from-scratch entrants. Microsoft, Zoom and others hav...
Learn about the performance of the top companies in the industry.
Juggernaut technology companies have outpaced the original inventors of VoIP (Voice over Internet Protocol). Microsoft funnels money from other business-focused revenue strea...
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
The FCC's mix of Title I and Title II regulations shapes the VoIP industry's development. This approach avoids stifling innovation while ensuring services like Skype meet pub...
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
VoIP (Voice over Internet Protocol) competitors spend heavily on software, network connection licenses and legal fees. Physical-focused VoIP providers also allocate resources...
Including values and annual change:
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Key data sources in the US include:
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
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The market size of the VoIP in the US industry in United States is $10.7bn in 2024.
There are 95 businesses in the VoIP in the US industry in United States, which has declined at a CAGR of 1.8 % between 2019 and 2024.
The market size of the VoIP in the US industry in United States has been declining at a CAGR of 2.3 % between 2019 and 2024.
Over the next five years, the VoIP in the US industry in United States is expected to grow.
The biggest companies operating in the VoIP market in United States are Zoom Video Communications, Inc., Microsoft Corporation and Vonage Holdings Corp
VoIP over the public switched telephone system (PSTN) and are part of the VoIP in the US industry.
The company holding the most market share in United States is Zoom Video Communications, Inc..
The level of competition is high and increasing in the VoIP in the US industry in United States.